FAQ

Frequently Asked Questions:

Q: How long will it take for my order to arrive?

A: It takes up to 24 hours for your order to be confirmed and processed. From which time, shipping within Australia takes approximately 3-9 business days depending on the day your order was placed and your location within Australia. Please refer to the following chart for a more accurate reference (Friday cut off is 4pm AEST):

 

More information about our shipping, please visit our shipping page.

Q: The boots that I purchased do not fit me. Can I get my money back?

A: Of course! We allow a customer to return any item purchased for a full refund of the product(s) within 30 days of purchase. Returned goods must be in store bought condition, so keep the tags on! Shipping costs are the expense of the customer, and will not be refunded.

For more information about our returns policy, please visit our returns page here.

 

Q: Can I change or cancel an order?

A: When an order is sent to us from our site, we are generally unable to change or cancel your order. However if there is an issue, please email us as soon as possible at sales@myfootyboots.com.au and we'll do our best to accommodate your request.

Should your order already have entered the processing stage, your shipping costs are non-refundable. Think of it as a restocking fee.

Q: Do you use US, UK or another sizing system?

A: All of our shoe sizes are displayed in US sizes in accordance with Australian industry standards. To find your correct size, please visit our sizing page.

 

Q: Widths - I see there is a B width and a D width and it's confusing?

A: Because everyone's feet aren't the same width, there are many models of shoes which come in multiple widths. Here are the width scales for both Men and Women.

 

Q: What method of payment do you accept?

A: We accept Visa, MasterCard, PayPal and Bank Transfer/Deposit. 

Q: How do I pay by Internet Bank Transfer/Deposit?

A: Place your order and select the Internet Bank Transfer/Deposit option.

Once the order has been placed, please initiate a transfer via your online banking website or at a Commonwealth Bank branch to the following account:
 
Account Name: MyFootyBoots
Bank: Commonwealth Bank of Australia
BSB: 064000
Account Number: 12880706
Reference Number: Include order number and first 5 letters of surname. Eg: 20500Smith
 
It can take up to two business days for the transfer to be received. Once payment has been confirmed, your order will be processed within 24 hours.
 
Should a payment not be received within 5 business days of the order being placed, your order will be cancelled.

If you have any questions regarding this process, please contact sales@myfootyboots.com.au.

Once the order has been placed, follow these steps to make a secure card payment over the phone via eWay payment processing:

1) Call:  1800 021 548  (If you are calling overseas, call +61290459210)
2) Enter Biller ID:  939975
3) Enter Order ID/Number: XXXXX
4) Enter the amount: $XXX.XX
5) Enter your card details

Please ensure you enter the correct Order ID and amount to avoid any unnecessary processing delays.

If you have any questions regarding this process, please contact sales@myfootyboots.com.au.

Q: I am wanting to buy a pair of "insert boots here", but I don't see them on your website. Do you sell them?

A: If you cannot find what you are looking for in our range, please send us an email at sales@myfootyboots.com.au with as much information as possible. We'll do our best to accommodate your special request.

If this does not answer your question, please send an email to sales@myfootyboots.com.au and we'll get back to you as soon as possible.